We're Here to Help
Get expert assistance with Racing Snail and Xcelerator from our dedicated support team.
We Offer All The Help You Would Expect...And Quite a Bit More
Not only do we offer the typical support channels you’d expect like chat, phone, email and help files, but we searched out and partnered with some of the most cutting-edge companies in the world of online help.
Live Phone Support
Sometimes you just need to speak with someone. We've got you covered.
Email Support
You can send us a note.
Upscope®
Instant, interactive and incredible screen sharing so we see what you see.
Userpilot®
Personalized, in-app guidance, onboarding flows, and interactive tutorials tailored to directly to your account.
Navattic®
Interactive product demos and guided tours, enabling you to understand key features before you use them.
Get in Touch
We're here to help with your inquiries and support.
To make changes to your Compensation Structure, please click Schedule Here to set up an appointment.
To get help with Checktivity or Payroll Please click Schedule Here to set up an appointment.
To get help with ROI Please click Schedule Here to set up an appointment.
FAQs
Find answers to your most pressing questions about Racing Snail and Xcelerator support.
You can reach our support team via the contact form on our website. We aim to respond within 24 hours. For urgent issues, please call our support hotline.
We offer various support options including email, phone support, and live chat. Our comprehensive help center is also available for self-service solutions. Explore our resources to find the help you need.
Yes, our knowledge base is filled with articles and guides to help you navigate Xcelerator and Racing Snail. You can access it anytime within the program for detailed instructions and troubleshooting tips. It's a great resource for quick answers.
We welcome your feedback! You can submit your thoughts through our feedback form on the website. Your insights help us improve our services and support.
Our support team is available Monday through Friday from 9 AM to 5 PM PST. We strive to assist you as quickly as possible during these hours. For after-hours inquiries, please leave a message, and we will get back to you.